Help
Center
Support Center
Need help with your server? Our engineering team is available 24/7 to help you scale, debug, and optimize your infrastructure.
Send us a message
We typically respond within 1-2 hours during business hours.
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mail
Email Support
support@dauws.org
chat
Chat on WhatsApp
+62 853-6194-2811
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HQ Office
Medan,
Sumatera Utara,
Indonesia
Frequently Asked Questions
Quick answers to common questions about our infrastructure and services.
Berapa lama response time support? expand_more
Kami merespon email dalam 1-2 jam pada jam kerja. Untuk WhatsApp biasanya lebih cepat, dalam
hitungan menit.
Apakah ada support 24/7? expand_more
Ya, kami menyediakan emergency support 24/7 khusus untuk klien priority dan masalah kritikal
server.
Bagaimana cara upgrade hosting? expand_more
Login ke client area Anda dan pilih upgrade package, atau hubungi kami untuk bantuan
upgrade.
Apakah ada refund policy? expand_more
Ya, kami menyediakan refund namun dalam bentuk credit account yang bisa anda belanjakan
kembali (tidak termasuk domain).