Terms of Service
Last updated: October 24,
2023.
Please read these terms carefully before using Dauws infrastructure services.
01 Introduction
Welcome to Dauws. These Terms of Service ('Terms') govern your access to and use of Dauws's website, products, and services ('Services'). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.
Dauws provides high-performance web infrastructure solutions. Our mission is to make the web faster and more secure. We reserve the right to modify these terms at any time. Significant changes will be communicated via email or a prominent notice on our platform.
02 User Obligations
Authorized Use
You must be human. Accounts registered by "bots" or other automated methods are not permitted. You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
You are responsible for maintaining the security of your account and password. Dauws cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. You are responsible for all Content posted and activity that occurs under your account.
- You may not use the Service for any illegal or unauthorized purpose.
- You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright or trademark laws).
- You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by Dauws.
03 Payments & Refunds
The Service is billed in advance on a monthly or yearly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
We do not store your credit card details on our servers. All payments are processed via our secure payment provider, Stripe.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. You shall be responsible for payment of all such taxes.
04 Service Level Agreement (SLA)
Dauws guarantees a 99.99% monthly average uptime for its paid services. If we fall below this threshold, you may be eligible for a service credit.
| Monthly Uptime Percentage | Service Credit |
|---|---|
| < 99.99% | 10% |
| < 99.0% | 25% |
| < 95.0% | 100% |
05 Cancellation Policy
You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the Account link in the global navigation bar at the top of the screen.
All of your Content will be immediately deleted from the Service upon cancellation. This information cannot be recovered once your account is cancelled. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.
06 Liability & Indemnity
"You expressly understand and agree that Dauws shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages..."
This includes but is not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Dauws has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data.
Have questions about our Terms?
Our legal team is available to clarify any points you might find confusing. Transparency is our priority.